Tuesday, October 27, 2009

Contact Us

Felt ~ Ur Lovely Gift would be happy to hear from you! If there is anything that can assist you with, please do not hesitate to email Felt ~ Ur Lovely Gift at felt.urlovelygift@gmail.com


Welcome to add Felt ~ Ur Lovely Gift to your favorites.

Order Tracking

Have you placed an order with Felt ~ Ur Lovely Gift?

When your package is shipped out you will receive an email with a tracking number from Felt ~ Ur Lovely Gift. You can go to http://www.pos.com.my/ to track your shipment.

If you have any questions about the status of your order, please send email to felt.urlovelygift@gmail.com and will assist you further.

Track my order now!!!

Frequently Asked Questions

Frequently Asked Questions

Q: I am very interested in your products and would like to know if there are any differences between the pictures and the real objects.

A: The pictures of the product on Felt ~ Ur Lovely Gift‘s blog are taken from the actual products themselves, the colours and materials may look different due to different screens and sunlight.


Q: Can I know the shipping fee before I place an order?

A: The shipping fee is calculated based on the weight of your ordered goods. All delivery fees are shown in details of products. Once you place an order, you will be given an invoice with the stock and delivery fee information. Besides that Felt ~ Ur Lovely Gift does combine shipping so that can save more delivery fee for you. You are welcome to email Felt ~ Ur Lovely Gift if you have any enquiries about delivery fee.


Q: Is there a minimum purchase?

A: No, however purchase more can let you save more delivery fees.


Q: What currency are your prices in?

A: All prices are quoted in RM (Ringgit Malaysia) for Malaysia buyer and in USD (US Dolar) for International buyer.


Q: What if the products sold out?

A: Our items are very limited in quantity. If the product you are interested in shows a "Sold Out" tag, then u can email us for further details.


Q: How will I know Felt ~ Ur Lovely Gift received my order?

A: Once you place an order you will be given an invoice with the stock and delivery fee information for your payment process. Felt ~ Ur Lovely Gift will send you a confirmation email acknowledging receipt of your order being shipped.


Q: Are there other ways to order besides ordering online?

A: Sorry, Felt ~ Ur Lovely Gift only accepts ordering online currently.


Q: How quickly will my order arrive?

Regular Delivery

Malaysia
Delivery standard of next working day is applicable only for areas covered by Poslaju Centres. For other areas, the delivery standard is within a week, not inclusive of Sunday / Public Holidays delivery.

International
International orders are shipped via Expedited Mail Service (EMS) / POSLAJU (with the possibility of tracking on-line via the Internet) within a week. All transit times are subject to Custom clearance times.

Express Delivery / Same Day Delivery


Regardless of your location, Treble Giraffe Land will send goods to your door in the same day delivery via Poslaju Express. Express Delivery is applicable only for areas covered by Poslaju Centres. The express shipping fee is calculated based on the weight of your ordered goods and there are shows in details of products. You are welcome to email Felt ~ Ur Lovely Gift if you have any enquiries about express delivery.


Malaysia orders must be placed before 10am to ensure same day delivery service. Unfortunately we are unable to delivery after 10am and on Sunday / public holidays.


Q: Is my package insured?

A: Not as standard but this can be arranged as an optional extra and at an additional cost to you.


Q: How if failed delivery to my doorstep?

Felt ~ Ur Lovely Gift does not ship to P.O. boxes or postal outlet addresses (i.e. Mailboxes Etc), we will ship only to a physical street address. In the event that there is no one available to sign for the order, the items will be sent back to us therefore please provides us a confirmed delivery address and there is anyone available to sign for the order to minimize the possibility of delivery delay.


Q: Do you accept returns or exchanges?

A: All goods sold are final. It is not refundable or exchangeable. We hold no responsibility of damages and lost during the process of delivery of the goods.

Order Form

Shopper Information
Name :
Date of Birth :
Billing/Shipping Address :
Email Address :

Order Information
  • Code No. :
  • Quantity :
  • Amount (RM) :
Delivery Fee (RM) :

Delivery Methods - (Poslaju/Poslaju Express/EMS)
By :


TOTAL (RM):


Payment Method
Bank In to one of the following account
(A) Public Bank Berhad
(B) CIMB Bank Berhad

Your Choice:

Comments:

Email to felt.urlovelygift@gmail.com

Payment

Felt ~ Ur Lovely Gift only accepts payment through bank-in (cash or cheque) and transfer cash (TT) to our Maybank and Public Bank accounts.

Once you place an order, you will be given an invoice with the stock and delivery fee information for your payment proceed. After payment received, Felt ~ Ur Lovely Gift will send you a confirmation email acknowledging receipt of your order being shipped.

How To Order

It's so easy! Here are the 4 simple steps to place an order with Felt ~ Ur Lovely Gift.

Step #1: Fill in Order Form information completely. (Copy & Paste to your email then send to felt.urlovelygift@gmail.com )

Step #2: An invoice will be send to you for your payment proceeds.

Step #3: Notify us your payment had been made by email. Please attached with the bank-in slip copy with the following details in your email: -
  1. Order reference no.
  2. Your name and contact no.
  3. Payment amount and indicate if cash or cheque.
  4. Date & time of bank in.
  5. Cheque no. id payment by cheque.
Please note that order will only be processed after the cheque is cleared or cash is deposited.

Step #4: A confirmation e-mail will then be sent to verify your order being shipped out according to your shipping address specify. Kindly send an email to notify us once after you received the goods. We will assume you have already received the goods if we do not hear from you within 7 days.

Felt ~ Ur Lovely Gift knows that you want to receive your order as soon as possible, and we make every effort to get your package to you promptly. Please read the payment, shipping and other information carefully, to minimize the possibility of delivery delay.

We only encouraged serious buyer. For all terms and conditions, please refer to Felt ~ Ur Lovely Gift shopping information.


Enjoy your shopping!!

Shipping

The shipping fee is calculated based on the weight of your ordered goods. All the item prices are exclusive of delivery fee and shows in details of products. Besides that, Felt ~ Ur Lovely Gift does combine multiple items so that you can save on delivery fees. For more information, please feel free to email us at felt.urlovelygift@gmail.com .

The item will be shipped the next day after the payment clearance is completed. Felt ~ Ur Lovely Gift does not ship to P.O. boxes or postal outlet addresses (i.e. Mailboxes Etc), we will ship only to a physical street address. In the event that there is no one available to sign for the order, the items will be sent back to us, therefore please provides us a confirmed delivery address and there is anybody available to sign for the order to minimize the possibility of delivery delay.

Felt ~ Ur Lovely Gift does ship to worldwide with standard shipping cost via favorable Expedited Mail Service (EMS) / POSLAJU or POS Malaysia. All courier prices are varies depends on the location. The prices of the items are quoted in RM (Ringgit Malaysia) for Malaysia buyer and in USD (US Dollar) for International buyer.


Regular Delivery

Malaysia
Delivery standard of next working day is applicable only for areas covered by Poslaju Centres. For other areas, the delivery standard is within a week, not inclusive of Sunday / Public Holidays delivery.
International
International orders are shipped via Expedited Mail Service (EMS) / POSLAJU (with the possibility of tracking on-line via the Internet) within a week. All transit times are subject to Custom clearance times.


Express Delivery / Same Day Delivery


Regardless of your location, Felt ~ Ur Lovely Gift will send goods to your door in the same day delivery via Poslaju Express. Express Delivery is applicable only for areas covered by Poslaju Centres. The express shipping fee is calculated based on the weight of your ordered goods and there are shows in details of products. You are welcome to email Felt ~ Ur Lovely Gift if you have any enquiries about express delivery.


Malaysia orders must be placed before 10am to ensure same day delivery service. Unfortunately we are unable to delivery after 10am and on Sunday / public holidays.